RETURNS & REFUNDS.
We want to make sure you are happy with your que Bottle. If for some reason you’re not completely satisfied with your que Bottle, you can return it in *unused and new condition* with the original packaging within 30 days of your original purchase, and we will issue you a full refund. To return, please email firstname.lastname@example.org with your original order number in the subject line.
We understand accidents happen. If you’ve damaged your que Bottle within 60 days of purchase, please email email@example.com with a photo of the damaged part and let us how it was damaged. After you send us the damaged bottle, we will send you a new one. You cover shipping and handling fees and we’ll cover the replacement. Limited to one que Bottle per customer.
If you think you’ve received a manufacturer defect, please email us within 30 days of your original purchase and we’ll send you a replacement free of charge. We will make sure your replacement is all good!